Terms of Service

Terms of Service

Terms and Conditions version 1.0.0, effective as of 12/07/2019.

Maxent Ltd. is licensed in Malta and regulated by the Malta Gaming Authority under a Gaming Service Licence with number MGA/B2C/210/2011 granted on the 1st August 2018 in line with Gaming Authorisations Regulations (L.N. 243 of 2018); hereinafter referred to as "Maxent Limited." or "GoSlotty"; Maxent ltd. is a duly registered company in Malta with registration number C-47261 with its registered address at JPR Buildings, Level 2, Triq Taz-Zwejt, San Gwann, SGN3000, Malta;

These Terms of Service together with any other additional rules, terms and conditions that appear on the https://goslotty.com/ website as well as all domains or subdomains or that specifically relate to and govern any event, game, software or tournament, constitute a legally binding agreement between Maxent Limited and you, the player (the "Terms and Conditions of Service").

By accessing this website, you confirm your agreement to and acknowledgement of the following terms.


OVERVIEW
  1. GENERAL
  2. TERMINOLOGY
  3. DESCRIPTION OF SERVICE
  4. ACCEPTANCE OF SERVICE
  5. CONDITIONS OF SERVICE
  6. USER ACCOUNTS AND ACCOUNT SECURITY
  7. INACTIVE & DORMANT ACCOUNTS
  8. DATA PROTECTION
  9. FINANCIAL OBLIGATIONS, PAYMENTS & WINNINGS
  10. RESPONSIBLE GAMING, LIMITS & EXCLUSION
  11. MISUSE OF ACCOUNTS & FRAUDULENT BEHAVIOUR
  12. BONUSES AND PROMOTIONAL OFFERS
  13. BONUS ABUSE AND ADVANTAGE PLAY
  14. DISPUTE RESOLUTION & COMPLAINTS
  15. EXCEPTIONAL CIRCUMSTANCES

GENERAL

1.1

Use of the Maxent Ltd. site, https://goslotty.com/ as well as all domains and subdomains of the GoSlotty brand and the information, materials and links in it, is solely upon the terms and conditions set out below, hereinafter referred to as the "Terms and Conditions" or "T&Cs" which constitute the entire agreement between the User and Maxent ltd. for the use of the Site.

1.2

These Terms & Conditions shall become effective upon user registration with the company or depositing on GoSlotty.com and shall be the official source of reference for any complication/dispute related to the use of our service or software.

1.3

Maxent Limited hereby reserves the right to suspend, add, end, amend and/or supplement these T&Cs as it may deem appropriate. Any such changes shall be deemed effective as soon as they are accepted by the Regulatory Authorities and posted on the site and Player/Account Holder shall be deemed to have consented to them by continuing to use the services on the site after such effective date. Maxent Limited is under no obligation to verify if all the players use the Service and or the Software according to the updated rules of these Terms and Conditions.

1.4

The version posted on Maxent Limited's site(s) is the effective version, and that which users should use as reference. Notice of modification with an effective date will be posted on the Internet Site and the player requested to reconfirm. It is the players responsibility to inform himself regarding the Terms and Conditions, Game Rules, and Confidentiality Policy of this Contract, as well as being familiarized with the modifications that affect or will affect the player.

1.5

Maxent Limited recommends that you visit the Terms and Conditions, Game Rules, and Confidentiality Policy of this Contract regularly, or whenever you see a notice of modification posted on the Internet Site.

1.6

By continuing to use the Internet Site, the Service or the Software offered by Maxent Limited or its other sites, you agree to be bound by the Terms and Conditions, Game Rules, and Confidentiality Policy of this Contract as well as by the latest modifications to it whether or not you are aware of such modifications. If you refuse to be bound by those modifications, you shall immediately cease use of the Internet Site, the Service or the Software offered by Maxent Limited or its other sites.

1.7

These Terms and Conditions shall be governed by the Laws of Malta. You agree that unless stated otherwise, the games are organized in Malta and your participation takes place in the aforementioned territory.


TERMINOLOGY

The words and terms should be interpreted as follows, unless, the context clearly implies otherwise:

2.1

"Maxent Limited" shall mean Maxent Limited's online gaming system, all services and game offer activities related to it and listed on https://goslotty.com/("GoSlotty", "the Site", "the Website" or "The Casino") including but not limited to Casino Games;

2.2

"The Player", "User", "Account Holder", You, "the Subscriber" shall mean a personal account opened by an individual and maintained by Maxent Limited.

2.3

"Currency", "User Currency", "Currency Unit" or "Relevant Currency" shall mean a single unit of currency as selected by an individual at the point of opening their User Account.

2.4

"Software" shall mean the software licensed by us including all programs and databases and any other derived content.

2.5

"Login and Password" shall mean the login and password details that are chosen by a user upon registering with Maxent Limited and or modified by the user through "Forgot Password" feature available on the site.

2.6

"Us, We", GoSlotty, "the Site", "the Website" or "The Casino" shall mean Maxent Limited.

2.7

"Website" shall mean the site https://goslotty.com/ and all other domains and subdomain sites connected to it and accessible through links or other access paths.

2.8

"KYC Verified Customer" will be defined as a customer who provides relevant documents to GoSlotty, and they have been verified as true and valid copies of the originals.

2.9

"The Regulatory Authority"refers to the Malta Gaming Authority (MGA) http://www.mga.org.mt.

2.10

References in these T&Cs to a "Game" is to any gaming activity presented by Maxent Limited on its Site for the benefit of the Users and as approved by the Regulatory Authority.

2.11

"Privacy Policy" refers to our privacy policy accessible from the Privacy Policy tab.


DESCRIPTION OF SERVICE

3.1

Through its network of Sites Maxent Limited may provide you with access to their Services. The Services, including any updates, enhancements, new features, and/or the addition of any new Sites, are subject to these Terms of Service and any license agreements, codes of conduct or posted rules, instructions or guidelines regarding a particular Service and any related Software and materials (as applicable, the License Agreement').

3.2

By playing on the GoSlotty website you are being granted a personal non-exclusive, non-transferable license to use the Software, in order to play according to these Terms & Conditions and including the clauses in this section.

3.3

Maxent Limited grants only a personal right to the account holders to use the Software; and the Service is a right that is bestowed personally on the users to play their games of luck on the Internet. This right is given to the users with a personal and not a commercial purpose.


ACCEPTANCE OF SERVICE

4.1

The user must read the Terms and Conditions before making use of this Site. Playing at GoSlotty.com is an acknowledgement that the User has read, understood and agrees to be bound by the T&Cs.

4.2

The English version of these terms and conditions supersedes all other versions in the event of any discrepancies.

4.3

Maxent Limited reserves the right to modify the Sites, Services and Software and/or change the system specification requirements necessary to access and use the Services at any time and without prior notice.

4.4

The user agrees that GoSlotty will accept no responsibility for any system malfunctions, connection problem or loss of connectivity between the user and the casino which may have an effect on gameplay whatsoever.

4.5

By playing on this Site the user is acknowledging that in playing games of luck through the use of the Service and/or the Software, the user is under the risk of losing money. It is the user’s sole responsibility to assume the losses suffered through the users account;

4.6

The user shall not commit any act or adopt any kind of behaviour that could damage to GoSlotty's reputation, and the User acknowledges that the use of the Service and/or the Software is at his sole discretion and risk;

4.7

The user declares that they will not attempt to violate or misconstrue in any way GoSlotty's security measures. If GoSlotty has doubt in respect of this clause, Maxent Limited reserves the right to suspend or block the users account immediately.

4.8

In the case of casino games, the Account Holder accepts and agrees that the true random number generator ("TRNG") determines the outcome of every game. In the event of any discrepancy, the result showing on the gaming server shall be the governing result of the game.

4.9

The user agrees that these terms and conditions shall be governed by and construed in accordance with the laws of Malta and you submit to the exclusive jurisdiction of the Courts of Malta.

4.10

You hereby agree to fully indemnify and hold harmless us, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.

4.11

As our User you declare that you do not know or are not aware of the outcome of the event when placing the respective bet.

4.12

We reserve the right to suspend gaming during an event due to failed transmission or technical related issues or if we suspect fraud.

4.13

We assume no responsibility for typing, transmission and/or evaluation errors.

4.14

Maxent Limited further reserves the right to cancel or remove any games on offer due for any reason.


CONDITIONS OF SERVICE

5.1

GoSlotty reserves the right to suspend a cash-out request pending verification of Users identity, age and location of the bearer of the account.

5.2

The subscriber implicitly gives his authorization to the processing of any personal data in compliance with the privacy laws in force in Malta. The processing of personal data is exclusively managed to the end of account maintenance for use of the services as offered by GoSlotty.

5.3

When depositing or playing with us by logging in through BankID you authorise us to collect the necessary identification information through BankID on your behalf.

5.4

The user will not use the Service and or the Software for any illicit or fraudulent activity, or for any unlawful or fraudulent transaction (including money laundering), in accordance to the laws of all the jurisdictions having authority over the user. If we have any doubt of the legality of the source of funds being used by the User, then we reserve the right to discontinue or block the account(s) of the client.

5.5

Any complaints relating to activity on your account by a third party will not be accepted by GoSlotty since it is prohibited to enable a third party to play with a user’s account.

5.6

In all cases, only one account per customer, per household, per address, per shared computer and per shared IP address will be allowed to sign up and make use of GoSlotty. GoSlotty may and will determine whether multiple accounts are linked to the same person.

5.7

GoSlotty shall, at all times, keep a secure list of all registered users and shall ensure the security of all User Accounts.

5.8

GoSlotty reserves the right to request at any time satisfactory proof of identity (such as copy of ID, passport or any payment cards used) and proof of address (recent utility bill or bank statement). Failure to supply such documentation may result in suspension or closure of your account.

5.9

Account verification is done through the user’s BankID, however the user may be required to provide proof that account details are correct by supplying GoSlotty with:

  • A copy of ID card and/or Passport showing Name, Surname and Date of Birth;
  • Proof of Address by providing a copy of a Utility Bill not more than 3 months old;

5.10

To finalize the verification process, the casino may phone the registered telephone number supplied by their bank.

5.11

GoSlotty may ask for Proof of Income information, consisting of the provision of supplementary documentation relating to Source of Funds and Source of Wealth to support this. This is done in line with regulatory and EU directives. Failure to provide the requested information may result in the suspension and potential closure of your account.

5.12

The use of VPN (Virtual Private Network), VPS (Virtual Private Server), proxies and connections via datacenters is strictly prohibited. We reserve the right to close any accounts and void any bets, bonus and winnings if the account was created or used through the use of any of the aforementioned.

5.13

Masking IP or location is not allowed, and we reserve the right to close any accounts and void any bets, bonus and winnings if the account was created or used through the use of IP or geolocation masking technologies including but not limited to VPN, VPS, proxy servers and datacenters.

5.14

It is the responsibility of the player to verify whether gambling is legal in the particular jursdiction relevant to their country of residence.

5.15

We reserve the right to transfer, assign, sub license or pledge the Terms, in whole or in part, to any person, provided that any such assignment will be on the same terms or terms that are no less advantageous to you.


USER ACCOUNTS AND ACCOUNT SECURITY

6.1

Opening of a Real Money Account on GoSlotty is only granted to individuals of at least 18 years.

6.2

It is the user’s responsibility to know whether the opening of a GoSlotty account is allowed within their jurisdiction.

6.3

Your account is personal to you and you may not share account details or use anyone else's account at any time. Transferring funds from one account to another is not permitted under any circumstances.

6.4

GoSlotty Casino cannot be held responsible for any misuse of a client's account. We are not liable for any loss that you may incur as a result of someone else using your account, and you remain liable for losses incurred by yourself or a third party on your GoSlotty account.

6.5

GoSlotty reserves the right to cancel your account without refund if we become aware that you have disclosed your account details to a third party.

6.6

GoSlotty shall not at any time during its relationship with the user be responsible to store passwords and logins of the user.

6.7

Any Account Holder is entitled to close his Account and terminate his Agreement at any time by sending an email to Maxent Limited at support@goslotty.com and Maxent Limited will respond within a reasonable time. The Account Holder shall be responsible for activity on his Account until such closure has been affected by Maxent Limited.

6.8

Maxent Limited is entitled to terminate this Agreement immediately on notice (or attempted notice) to the Account Holder at the email address that was provided to Maxent Limited.

6.9

A player’s registration may be refused, or an account closed at the GoSlotty's discretion, but contractual obligations already made will be honoured by the licensee;

6.10

If Maxent Limited has cancelled the players account on the ground of failure to comply with the safety instructions or fraudulent activities, the account balance shall be inaccurate and considered lost.


INACTIVE & DORMANT ACCOUNTS

7.1

If the Account Holder does not access their account for any continuous period of 12 calendar months, their account shall be deemed Inactive.

7.2

Following 12 months of uninterrupted inactivity, GoSlotty shall send a reminder email to the user via the email saved in their account profile. From this point onward, the user shall have 30 days to login into their account in order to reactivate it. If no login is registered within the 30-day period, 5€ will be deducted from the balance, starting with the Real Money first. If the balance is less than 5€ then the whole amount will be deducted.

7.3

GoSlotty shall send a reminder email every month and in case of continuing no activity, will keep deducting 5 per month till balance reaches 0. If balance reaches 0, no further charges will be applicable.

7.4

In the eventuality of an account being inactive for more than 12 months and account balance is of 0, GoSlotty has the right to close the users account.

7.5

If the Account holder does not access their account for any continuous of 30 calendar months, their account shall be deemed Dormant.

7.6

Following 30 months of uninterrupted inactivity, GoSlotty shall send a reminder email to the user and try to make phone contact via the relevant information saved in their account profile. From this point onward, the user will have 30 days to log into their account in order to reactivate it and claim the remaining funds. If no log in is registered within this 30-day period, in accordance with the legislation, the remaining balance will be handed over to the competent Authority.


DATA PROTECTION

8.1

GoSlotty may process any personal data of clients in accordance with applicable data protection laws including, but not limited to, processing customer's account and payments, keeping records and verifying identity and fraud investigation. Non-personal statistical data extracted from player accounts may kept by Maxent Limited for an indefinite period of time.

8.2

GoSlotty may share client's personal data with any of its financial agents (institutions processing payments) who may only use it for those purposes defined by GoSlotty, or as otherwise permitted by the Data Protection Act (Chapter 586 of the Laws of Malta).

8.3

Should we receive your consent, the company may contact any client with product and service related information, such as direct email newsletters and/or any other special marketing and/or advertising offers.

8.4

User is aware and consents to the recording of all website use, electronic mails and telephone calls between them and Maxent Limited These recordings will be the sole property of the company and may be used as evidence in the event of any dispute or to improve customer services.

8.5

If a user wins an amount of €10,000.00 [ten thousand euro] or more through the use of the Software or the Service, the user grants Maxent Limited authorization to use the users nickname or initials as part of any marketing and promotional needs.

8.6

In accordance with the Anti-Money Laundering (AML) legislation there is an obligation to undertake Enhanced Customer Due Diligence (ECDD) on those clients who are classified as a Politically Exposed Person (PEP). It is your obligation to inform us of a change to your status as a PEP or Non PEP should it change at any time in the future.


FINANCIAL OBLIGATIONS, PAYMENTS & WINNINGS

9.1

GoSlotty player accounts do not accrue interest.

9.2

All payments to and from your account must be from a payment source on which you are the named account holder.

9.3

Maxent Limited checks all transactions to ensure prevention of any money laundering attempts. If, at any time we suspect that there may be money laundering activity through the use of our website(s), we reserve the right to demand further information from the customer(s) involved, as may deem appropriate. Maxent Limited will immediately report any transactions that it deems suspicious to the relevant authorities.

9.4

Deposited funds are made available to a depositor instantly or in cases of delays as soon as we receive a successful confirmation from the payment provider. Once processed, withdrawals may take up to 3 working days to be received.

9.5

GoSlotty may charge a fee for handling payments. Likewise, should the client deposit and withdraw funds without wagering a deposit at least twice, GoSlotty reserves the right to impose transfer charges on the withdrawals of up to 10% of the withdrawal value.

9.6

Maxent Limited shall not make a payment or process a withdrawal of any amount out of a users casino account to a user until he is deemed to be a KYC Verified Customer by which we mean that users details and any payment methods registered have been verified and confirmed.

9.7

Maxent Limited reserves the right to take any measures and adopt any procedures to obtain the verification of identity of a User. Where GoSlotty suspects that the transaction may be related to illegal activity such as money laundering, we shall not proceed with such transaction and shall have the right to close said Users account and disclose details of such transaction to the Financial Crime Unit in Malta.

9.8

Refusal to submit KYC documentation may result in the suspension and eventual closure of the account. The casino will work with the relevant and appropriate authorities to ensure the return of the originating funds to the rightful owner wherever possible.

9.9

Users may only use a Trustly payment method registered in their own name on their own account.

9.10

Users may only use a Trustly account that is linked to a personal bank account. Using a Trustly account linked to Commercial bank account is strictly prohibited.

9.11

Maxent Limited hereby ensures the security of all financial information on the user and financial documents whether relating in/directly to the transactions affected between the User and Maxent Limited or between Maxent Limited and the relevant tax authorities.

9.12

The user acknowledges that we reserve the right to request proof of deposit into users Casino accounts, at any moment.

9.13

You hereby guarantee that all information you submit to Maxent Limited is and will be true and accurate, and you agree to pay all fees you incur for using the service. You agree to promptly notify Maxent Limited if any of the information you have supplied changes.

9.14

Maxent Limited reserves the right to set any maximum amount of funds that can be deposited or wagered per timeframe or transaction on your account.

9.15

Should funds be credited to a User’s Account in error, it is the client's responsibility to notify Maxent Limited of the error without delay. Any winnings linked in any way to such error, shall be deemed invalid and returned to Maxent Limited.

9.16

It is not possible to transfer money from one member account to another.

9.17

In order to thwart potential money laundering attempts a deposit must be wagered a minimum of at least two and up to a required five times before being withdrawn, at Casino discretion. The casino may choose to not process withdrawals for a player should the players lifetime real money wagering not accrue to at least five times the total amount of funds deposited to the casino.

Notwithstanding the absolute minimum of 2x turnover of any deposit, multiple turnover requirements allowed by this clause will not be enforced by the casino without appropriate justification communicated to the player, such as recording of consistent minimum turnovers of subsequent deposits on carefully selected low margin games in order to minimize loss of funds on turnover.

9.18

Players who stack deposits will fall under increased scrutiny, meaning the casino may limit withdrawals for the player.

9.19

Deposit patterns and money movements in formats that show signs to cycle funds without a realistic attempt at natural gameplay will incur a charge proportional to the deposited amount, at the casinos discretion.

9.20

Maximum withdrawal amount for non-jackpot winnings from the Casino is capped at 20,000 per month, split over 5,000 per week.


RESPONSIBLE GAMING, LIMITS & EXCLUSION

10.1

We take responsible gambling very seriously at GoSlotty and your safety is our top priority. Please read the following for you to understand what we offer as safety limits in order to make sure that you are never at risk throughout your time with us.

We cooperate fully with responsible gaming entities such as https://www.peluuri.fi and http://www.gluecksspielsucht.de and we highly recommend that players who feel they may have a problem controlling their gambling consult with them for assessment and assistance.

Through the use of the website, a user may:

  • set a limit on the amount the user may wager within a specified period of time;
  • set a limit on the losses the user may incur within a specified period of time;
  • set a limit on the amount of time the user may play in any one session;
  • set a limit on the amount a user can deposit per timeframe;
  • exclude the user from playing for a definite or indefinite period of time.

Limits may also be established through email and support, however confirmation of the new limit must be received from GoSlotty to the user before the limits take effect.

A user who has set a limit or exclusion on any of the possible limitations listed above, may change or revoke such limits by written or electronic notice given to GoSlotty, as follows:

Revoking: At all times Maxent ltd will apply:

  • A 7-day cooling-off period for any player who decides to reinstate their account following an indefinite exclusion.
  • A 24 hour cooling off period for any player who attempts to increase and/or revoke previously set play limitations.

This includes removal of an exclusion set for a definite period before this period has elapsed and increasing or revoking deposit, gameplay, session related limits.

For example, if a player assigns a play limit of 1,000 per day, and then proceeds to increase that limit to 2,000 per day, such increase will take effect 24hours after the request has been received.

Enforcing: A notice of enforcing or further reducing play limitation, or a notice by which an Account Holder wishes to enforce or increase their exclusion timeframe, will have effect immediately after confirmation of receipt from GoSlotty. For example, if a player assigns a play limit of 1,000 per day, and then proceeds to reduce that limit to 500 per day, such decrease will take effect immediately after the request has been received.

10.2

GoSlotty shall not accept a wager from a user contrary to a limit or exclusion set by the user under this regulation.

10.3

A user who decides to self-exclude from the casino, whether permanently or for a set period of time, will not be entered into any further correspondence with GoSlotty until such exclusion expires, unless initiated by the player.

10.4

Players wishing to self-exclude may do so through their account or by contacting our Support Team at support@goslotty.com.

10.5

Players who bypass security features or limits by registering other accounts on this or any other Maxent ltd. brands by using a different email address, bank account and/or telephone number will be held accountable for any financial losses incurred.

10.6

All players opting to take a break (timeout) from any of our brands will be restricted to that particular brand for which they requested a temporary exclusion. Other brands will not be affected by this request.


MISUSE OF ACCOUNTS & FRAUDULENT BEHAVIOUR

11.1

Maxent Limited holds a zero-tolerance policy towards inappropriate play and fraudulent activity. If, at the Casinos sole discretion, the Account Holder is found to have cheated or attempted to defraud the Casino, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering) or by taking advantage of a technical fault that has occurred, the Casino reserves the right to suspend and/or close the users Account and to share this information to other online gaming sites, banks, credit card companies, and appropriate agencies.

11.2

Use of more than one account per physical user is known as "multi-accounting" and as such is considered an act of fraud.

If we suspect multiple registered accounts are linked to the same user, whether in his own name or different names, we will permanently close all the users accounts and withhold any winnings made through real money or bonus money gameplay including cancelling all the transactions pertaining to any such user who acted with the intent of defrauding the Casino.

11.3

The casino reserves the right to suspend your account pending investigation in the event of the casino having reasonable grounds for suspecting that you have been involved in any form of collusion, syndication or fraud. We also reserve the right to withhold the whole or part of your account balance, close your account permanently, as well as recover from your account the amount of any winnings, pay-outs or bonuses which have been affected by any of the following activities:

  • Collusion: The joint effort of two or more individuals to gain an unfair advantage over the software and other players via pooling of funds to achieve unnatural increase of available bankroll through multiple bonus awards (similarly to multi-accounting) to benefit/take advantage of game engine design. This is usually done at a casino to increase the total number of deposit bonuses awarded, thereby un-naturally maximising probability of achieving a large winning slot pay-out (for example: slot bonus round) while ensuring that the pay-out of such an event is awarded to one of the colluding members, effectively detracting from the winning potential of any other players using the casino.
  • Syndication: We become aware that you are a member and/or form part of a syndicate, club or group where players receive advantage play strategies to create positive expectancy scenarios through the acquisition of promotional offers.
  • Exploitation: Exploitation of a fault, loophole or error in our or any third party software provided for the services of this agreement.
  • We become aware that you have been found guilty of fraudulent or collusive behaviour at another online gaming business including charge-backs, collusion, or criminal activities.
  • We become aware that you have charged back any or denied any of the transfers, deposits and purchases to your account in a fraudulent manner.
  • Make use of any automated play software such as bots, or any type of simulation tools or systems designed to provide an unfair advantage over the casino.

As a player who makes use of this casino, you agree that you are not attempting to collude, nor intending to participate in a collusion scheme which involves the sharing of winnings between players, sharing of funds, or working together toward mutual end goal while benefiting from multiple incentivised offers, to the detriment of other players whom are not involved in the colluding party. You also agree that you will inform the casino should you suspect a player to be colluding, or planning to collude with other players. You also agree that you do not form part of a syndicate or group that engages in advantage play strategies.

We will thoroughly investigate cases which we believe there may be any existence of fraudulent activity, collusion, syndication or illegal activity. We also reserve the right to inform our business partners, processing companies, electronic payment providers or other financial institutions we use, of your identity and of any suspected unlawful, fraudulent or improper activity.

11.4

The subscribers understand and accept that the Company is unable to provide them with any legal advice or assurances and that it is their sole responsibility to ensure they comply with the laws that govern them and that they have the complete legal right to play the Games. Any participation in the Games is at their sole option, discretion and risk. By playing the Games, they acknowledge that they do not find the Games or Services to be offensive, objectionable, unfair, or indecent in any way.


BONUSES AND PROMOTIONAL OFFERS

12.1

Bonus funds do not hold any cash value until their applicable conditions are met. The bonus and any winnings won with the bonus funds will be locked until the wagering requirement of the bonus is complete.

12.2

When wagering on games, your real funds balance will be used prior to your bonus balance. The bonus balance will only be used when there are no real funds available in your account.

12.3

Only bonus funds contribute toward the wagering requirement of a bonus. One bonus cannot contribute toward the wagering requirement of another bonus.

12.4

GoSlotty reserves the right to alter any information and conditions in promotions, bonuses, competitions and tournaments and will not be held responsible for any consequential damages to any entrant or user.

12.5

When you accept a bonus which has a wagering requirement, all winnings stemming from bonus funds will be deemed to be "bonus winnings", and all "bonus winnings" and bonus funds will not be withdrawable until the wagering requirement has been fulfilled.

12.6

The currency of all funds in balance, wagering, and pay-outs are the same as those specified by the user upon registering an account.

12.7

Deposit matches are subject to the following wagering requirements: 100% matches (but not limited to) at 40X the Bonus WR.

12.8

Unless otherwise stipulated, withdrawals stemming from complimentary free spins or no-deposit bonuses will be capped at a maximum amount of /$/20/NOK/SEK200/RUB1500 for players who do not have a depositing history, and /$/100/SEK/NOK1000/RUB7500 for players that do have a depositing history at the casino, irrespective of the amount of bonus funds turned real. However, this cap may be increased at casino discretion depending on player loyalty status. Deposits placed into an active bankroll obtained from said free spins bonuses will be refunded and the cap implemented irrespective of gameplay following the deposit.

12.9

For all Bonuses the Maximum bet allowed per stake is 10% of the bonus amount credited, up to a maximum of /$/5/NOK50/SEK50/RUB375, depending on user currency. The lower amount will always apply, with a minimum of 0.10 per stake.

Unless prior agreement is made between the player and the casino, in the case that bonus bets are higher than the maximum acceptable amount, the casino reserves the right to invalidate the bets and any winnings resulting from them.

12.10

Stakes using bonus funds may not contribute in full, if at all. Always refer to the promotional table of the perspective promotional offer.

12.11

The following terms, unless specified otherwise, are applicable when using Free Spins:

12.11.1

Free Spins must be used within 7 days of being credited through qualification.

12.11.2

Winnings derived from promotional free spins will be converted to bonus funds with a wagering requirement of x35 the value won. The requirement must be met to convert the winnings to real funds.

12.11.3

Real funds do not contribute toward the wagering requirement of free spin bonuses.

12.11.4

Abusing of free spin promo codes by claiming a promo code and grinding out minimal wagering and withdrawing the qualifying deposit to get a free run at the free spins will not be tolerated. We strongly advise against this form of bonus abuse and will assess each case for potential breach of this term on an individual basis to ensure that players do not engage in such fraudulent activity against the casino. Partaking in such abuse may see your withdrawal forfeited and your deposit refunded, and repeated abuse of such nature may see your account barred from future promotions.

12.11.5

No Deposit Free Spin offers may have an applicable cap on how much can be withdrawn. Please refer to term 12.8 for more information.

12.12

Requesting a withdrawal of a real balance will forfeit any applicable deposit bonus balances on player account

12.13

Casino bonuses merit the status of a gift and can be awarded and forfeited at the sole discretion of the casino.


BONUS ABUSE AND ADVANTAGE PLAY

13.1

A user agrees that the Software and Service provided may become open to promotional abuse. Should such arise, the Casino may impose specific conditions in relation to awarded bonus and the user shall refrain from employing gameplay with intent to abuse said offer.

13.2

Should the Casino become aware of any user who has accepted a bonus or a promotion with sole purpose of creating a positive expected value on bonus return by using practices aimed at securing a cash out of said bonus, then GoSlotty will enforce condition number 13.3 and will enforce immediate exclusion from this and future GoSlotty promotions.

For sake of absolute clarity, we have individually identified named practices GoSlotty finds abusive in relation to awarded bonuses and will enforce condition 13.3 to its most severe extent should a user be found utilizing said practices:

13.2.1

User staking bets that have no or very minimal ability of return, with sole purpose of increasing their wagering volume with minimal loss/win expectancy, will be deemed advantage play and will result in immediate forfeit of the bonus, any bonus winnings and retaining of any real monies lost to the Casino in the process. A clear-cut example of such type of play would be a simultaneous wager on both black and red in roulette, or covering of the vast majority of the table. This condition is not limited to this example alone: any wager placed with obvious intent to achieve high bet volume with minimal win expectancy will be deemed abusive toward the offer.

13.2.2

A user staking 20% or over of the value of their real money deposit in a single bet prior to wagering the deposit five times over, with purpose of drastically increasing their bankroll will be flagged as a high-risk user and will be monitored. For example, a user depositing 100, then immediately proceeding to wager over 20 per hand will be deemed a high-risk user. High-risk users will not automatically be deemed advantage users, but will fall under a higher level of scrutiny and their gameplay will be monitored for changes in bet value.

13.2.3

A user who wagers high value hands with the sole purpose of rapidly increasing bonus bankroll, then proceeds to drastically decrease their bet value(less than half) without having reasonably decreased their bankroll will be deemed to employing unnatural and advantageous betting patterns. Such cases may enforce condition 13.2, but each case will be investigated and acted upon accordingly. We strongly discourage this type of play.

13.2.4

Combinations of above: employing a strategy by which a user places high value bets while playing on any game with a decreased bonus weight, then proceeding to place bets in value of less than their current average bet while changing game to higher weighted games; such user will be immediately disqualified from a bonus and will face full enforcement of condition 13.2.

13.3

If a user has acted in breach of condition number 13.2, or any other Condition within this contract, or has engaged in abusive gameplay in order to gain an unfair advantage, then we may apply: (i) forfeit the full bonus balance in the account; (ii) invalidate the transactions or game play which was in contravention of this term; (iii) withhold the customers winnings from such transactions or game play; (iv) retain any real monies wagered and lost while playing toward the bonus; and/or (v) close the customers account(s).

13.4

Some other practices of playing behavior may lead to the casino withholding bonuses and/or confiscating all winnings, however should the casino in its course of operation discover such practices, they will be added into a specific example list. Players are prohibited from stockpiling in-game bonus rounds for use at later stages of their gameplay, irrelevant as to whether these were achieved using real or bonus funds. Game rounds are not to be suspended by the end-user and are to be allowed to close normally using their automatic cycle.

13.5

Wagering bonus funds to purely progress through the bonus stages of the games Robin Hood, Big Bang, The Wishmaster, Castle Builder, Devils Delight and Champion of The Track may result in the winnings from the bonus rounds in question being forfeited.

13.6

Any attempt to build up the feature or multiplier value inside any game whilst using bonus funds and then redeeming it at a later stage when using Real Money exclusively to get the value paid out as Real Money is considered fraudulent play. For example, but not limited to, playing Forsaken Kingdom to build up the Collected Knights when using bonus funds then leaving the game and coming back to take advantage of the feature when using Real Money only without any bonus in play. Should you be found to be employing this strategy any winnings will be confiscated and your account permanently closed. Examples of games subject to this are, but is not limited to, Beautiful Bones, Big Bad Wolf, Dead or Alive, Scrooge, The Wish Master, Vampire: The Masquerade Las Vegas, Dr. Jekyll & Mr. Hyde, Stardust, Forsaken Kingdom, Eggomatic, Immortal Romance, Robin Hood, Terminator 2, Tomb Raider 2, Crime Scene, Lucky Angler, Thunderstruck II, Big Bang, The Wish Master, Castle Builder, Devils Delight & Champion of the Track, Tower Quest.

13.7

It is not allowed to use any ""purchase features"" when using bonus funds, on the following games : Vikings Unleashed Megaways, Buffalo Rising Megaways, Primal Megaways, Temple of Treasures Megaways, Genie Jackpot Megaways, Lightning Strike Megaways, Extra Chilli, White Rabbit, Book of Gods. If a user breaches this condition, all relevant bets will be deemed invalid and any winnings stemming from the purchase of game features will be forfeited.


DISPUTE RESOLUTION & COMPLAINTS

14.1

GoSlotty will not consider bets to be valid unless said bets are directly registered in the GoSlotty database files or records for which a confirmation has been given by GoSlotty. GoSlotty will make available the transaction log database for the resolution of any disputes.

14.2

Once games have finished, their result cannot be changed nor cancelled. GoSlotty retains the right to not accept results of games that are suspected of system manipulations or failures. Such suspicions will undergo investigation prior to being accepted or rejected.

14.3

We reserve the right to request screenshots in the event of any dispute due to software interruption.

14.4

In the event a game is started but miscarries because of a failure of the system, the Company shall refund the amount wagered in the game to the User by crediting it to the Users account.

14.5

In case of conflict between the result posted on the Software and/or Browser and the result shown in our Server, the result posted in our Server shall take precedence.

14.6

You accept that any complaint or contest made more than seven (7) days after the date of the finalization of a transaction will not be considered and will have no value.

14.7

The User has the right to bring any dispute they may have with GoSlotty to the attention of the Malta Gaming Authority (MGA) by contacting their approved Alternative Dispute Resolution service provider ProMediate. You may fill out the online form here.

The parties agree that any dispute controversy or claim arising out of or about these Terms and Conditions, shall be governed and interpreted in accordance to the Laws of Malta, and the parties hereby submit themselves to the exclusive jurisdiction of the Maltese courts.

14.8

By visiting the Complaints section on the website, players may raise a claim internally or directly to the regulator via an authorised mediator.

14.9

GoSlotty shall communicate to the player an outcome to their complaint within 10 days of the complaint being received. In certain cases this can be extended by a further 10 days.


EXCEPTIONAL CIRCUMSTANCES

15.1

It is the intention of Maxent Limited to operate under our Malta license, though we reserve the right at any time, including, without limitation, for disaster recovery purposes:

15.1.1

to request that Maxent Limited, on its own account provides user with gaming facilities. Should Maxent Limited agree to provide user with such betting facilities, user agree that such facilities will be provided to user subject to the laws of Malta and subject to the exclusive jurisdiction of the courts of Malta.

15.1.2

to assign this Agreement to another company(s) affiliates with Maxent Limited, in which case such other company(s) will act as agent for, and provide services to us, to ensure that the services will be available to user, subject to these Specific Conditions and the General Conditions.

15.2

The parties do not have the ability to enforce any part of this Agreement saved in respect to the rights of counterparties to enforce users duty of good faith directly against user.

15.3

This Agreement, may however be varied at any time without the consent of any counterparties to any bets struck through Maxent Limited.

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